EagleWings | Rent Event Venues | Venuerific Singapore

* We require the full name and IC or passport number of everyone. * Separate groups of 5 pax each are required to wear colour-coded bracelets to differentiate the different groups. * They are required to wear a mask at all times except while swimming and during consumption of food and drinks. * Different groups are not allowed to swim at the same time. * Different groups must be minimum of 1 meter apart. * Members of the different groups are not allowed to intermingle. * Different groups are not allowed to eat together. * No BBQ is allowed, only pre-packed sandwiches or lunch boxes are allowed. * Self-service buffet lines, live music, radio broadcasts and all forms of television/video screenings and other forms of entertainment such as dancing, darts or karaoke are not allowed on board. Recorded music may be played only as soft background music, not exceeding 60 decibels. * The captain and crew are SDOs. If instructions are breached there will only be 1 reminder. * If the customers are still not cooperative, photos will be taken and MPA will be called in to deal with offenders and the charter will end. * Even when the yacht is on the way back if instructions are breached, relevant enforcement agencies will be called in to access for further action.

Cancellation policy: In any event of cancellation, our cancellation policy applies

1. Cancellations made less than 14 days prior to the yacht charter date are subject to 100% of the charter fee, with no refund or rescheduling allowed.
2. For cancellations made less than 1 month prior to the yacht charter date, full payment of the charter fee will be charged, with a refund of up to 50% allowed at TYC’s sole discretion.
3. For cancellations made more than 1 month in advance, TYC may, at our discretion, allow a refund of up to 100% of the full charter fee.
4. All refunds may be made in the form of a cash refund or credit refund.
5. Cancellations made within office hours count towards the effective cancellation period stated above. Cancellations made after office hours will be counted beginning from the next working day.
6. Any refund, if applicable, shall only apply to the charter fee component. Charges for food catering or other services will not be refunded should the charter be cancelled for any reason.
7. TYC will always negotiate with our vendors in the best interests of our clients. Refund decision by vendors may be transferred where possible. Flexibility may be exercised where possible, with special considerations made by TYC at our sole discretion on a case-by-case basis.

Rescheduling policy: Any rescheduling of yacht charter is subject to our rescheduling policy. The charterer may reschedule the charter subjected to availability and terms and conditions.

1. First rescheduling made more than 1 month prior to the charter date is provided free of charge.
2. Subsequent rescheduling less than 1 month prior to the charter date will incur a 50% charge of the charter fee.
3. Any reschedules made within office hours count towards the effective rescheduling period stated above. Rescheduling made after office hours will be counted beginning from the next working day.
4. Should Charterer reschedule a weekend charter slot to a weekday charter slot (from a higher-value charter to a lower-value charter), no refunds (whether cash or credit) on the difference of the charter fees will be provided.
5. Rescheduled bookings must be placed within 1 month from the original booking date. Otherwise, the booking will be taken as a new request.

An administration fee of $300 applies for each cancellation or rescheduling. An administration fee may be waived subject to special consideration on a case-by-case basis.