Help Center for Venue Owners

There are two ways to list on Venuerific:

• Go to the Why List Page and you will be contacted by a friendly specialist to guide you through the process!
• You can also email us at support@venuerific.com 

Here are ways we help boost your venue and business:

• Our SEO efforts ensure that Venuerific appears as the #1 result organically in Google searches on keywords related to venues/events
• We publish relevant content with catchy headlines regularly to keep our audience engaged e.g. 10 dreamiest wedding spots for phase 3, which further drives traffic to our venue partners
• The user experience from sourcing to sending the enquiry directly to venues is extremely simple and fast
• Venuerific regularly posts and features listed venues on our social media channels (Instagram, LinkedIn & Facebook).

For venue owners, they partner with Venuerific for the above reasons, and because listing with us is easy. You can edit your listing, add photos, create packages for different spaces/events with a few clicks. With our web-based CRM, you can also monitor and track all your enquiries in one place. 

In order to assign a new user, you have to be the admin of the venue.

1. Click on your profile, select My Account, then click Go To My Venues.
2. Find the venue you want to assign a new user, then click Assign.
3. On the top left corner, click Assign New User.
4. Fill out the email, user group name, and select the user role.
5. Remember, the assigned user should already create a Venuerific account using their email. 

In order to edit a user’s role, you have to be the admin of the venue.

1. Click on your profile, select My Account, then click Go To My Venues.
2. Find the venue you want to edit the user’s role, then click Assign.
3. Find the user you want to change role, then click Change Access. Select the Access Level. 

In order to remove a user, you have to be the admin of the venue.

1. Click on your profile, select My Account, then click Go To My Venues.
2. Find the venue you want to remove a user, then click Assign.
3. Find the user you want to remove, then click the Remove button. 

There are three different roles with certain restrictions that you can assign to each of your team members:

1. Admin: The user will get access to all of the features and sub-features including assigning roles, managing the payment, and access all of the stats
2. Marketing: The user will be able to edit the venue, generate WhatsApp/Email templates, as well as managing the photos/videos, links, and promos of the venue.
3. Sales: The user can only access features related to the enquiries such as docs, call logs, calendar, CRM, and some of the stats.

This guide explains how to seamlessly embed the form using an iframe on popular website hosting and CMS such as WordPress, Wix, Squarespace, Webflow, and others. Follow the steps below to integrate the form seamlessly into your website.

1. Log into your Venuerific account.
2. Navigate to "My Venues".
3. Hover over to "Links" and click on "Links", then locate the iframe code.
4. Click on "Copy Code" next to the iframe code.
5. Paste the iframe code into the HTML code of your website or CMS, depending on which platform you are using for hosting your website.

For WordPress

Using the Gutenberg Editor:

1. Log in to your WordPress admin dashboard.
2. Go to the page or post where you want to embed the form.
3. Click the “+” button to add a new block and search for the “Custom HTML” block.
4. Paste the iframe code into the HTML block.
5. Save or publish the page.

Using a Page Builder (e.g., Elementor):

1. Open the page in your page builder.
2. Add an HTML/Embed widget or module.
3. Paste the iframe code into the provided.

For Wix

1. Log in to your Wix editor.
2. Go to the page where you want to embed the form.
3. Click on Add (the “+” icon) from the left-hand menu.
4. Choose Embed Code and then select Embed HTML iframe.
5. Paste the iframe code into the provided field.
6. Resize the iframe box if necessary, then save and publish your page.

For Squarespace

1. Log in to your Squarespace account.
2. Open the page editor and click the “+” button to add a new block.
3. Choose the Embed block from the content options.
4. Click the icon to edit the embed code directly.
5. Paste the iframe code into the field.
6. Save and publish the page.

For Webflow

1. Open your Webflow project in the designer.
2. Drag an Embed component onto your desired page section.
3. Paste the iframe code into the custom code editor.
4. Click Save and Close, then publish your site.

Customize the CTA button color according to your branding by simply choosing the button color and button text color.

• Responsive Design: Ensure the width="100%" attribute is used for mobile responsiveness.

• Form Not Displaying: Ensure the iframe src URL is correct and accessible.
• Styling Issues: Some platforms may restrict iframe styling. Use inline CSS within your platform if adjustments are needed.
• HTTPS Requirement: Ensure the iframe src URL uses HTTPS for secure embedding.

Stripe typically releases payouts 3–7 business days after the event date.

What May Cause Delays?

In some cases, payouts may take longer due to: Verification requirements (e.g. pending account or identity checks) Bank holidays in your country Bank processing timelines for incoming transfers Restrictions or reviews on the Stripe account Insufficient available balance, for example due to refunds or disputes.

If a payout is delayed beyond the standard timeframe, we recommend checking your Stripe Dashboard for notifications or contacting Stripe Support directly.

Stripe requires all venues receiving payouts to complete an account verification process.

This is a mandatory compliance step to ensure secure and lawful payment processing.

What Verification May Include Stripe may request:

• Identity verification (e.g. government-issued ID)
• Proof of business registration
• Confirmation of bank account ownership
• Periodic re-verification to maintain regulatory compliance

Important to Note:  Stripe may temporarily pause payouts until the required verification steps are completed. Venuerific cannot bypass or override Stripe’s verification requirements. All compliance checks and payout approvals are managed directly by Stripe.

If the venue agrees to issue a refund, Stripe will deduct the refunded amount from the venue’s available balance.

This may result in:

• Reduced payouts
• Delayed payouts
• A negative balance, which will be offset against future online booking payments

Please note that refunds apply only to bookings that were paid online.

Venues may request additional payments when applicable (for example, for damages or extended hours).

Once approved, these additional charges are processed securely through Stripe and follow the standard payout timeline.

The funds will be included in the venue’s next eligible payout, subject to the usual processing timeframes and any applicable Stripe requirements.

Listing a venue on Venuerific is completely free. There are no membership or subscription fees. The only charge applicable is the Venuerific commission. Venuerific’s commission is calculated as a percentage of the Total Payment for each successful booking.

The commission rate varies depending on:

• The event type
• The venue’s registration date
• The applicable commission rate will be clearly outlined in your agreement or account terms.

Commission Rate – The commission rate for Meetings Room category is 20% of the Total Payment.

When a booking is confirmed and the client completes payment online, the process works as follows:

Payment Processing

The client makes the payment through Venuerific, which securely processes the transaction via Stripe.

Funds Held Securely

Stripe holds the funds securely until the event has taken place.

Release of Funds

Once the event date has passed, Stripe releases the funds.

Payout to the Venue

Stripe transfers the payout directly to the venue’s verified stripe account.

Important: Venuerific does not receive or hold the funds at any point. Payments are transferred directly from Stripe to the venue.