Common Ground Citta Mall

Terms & Conditions 

1. Principal Terms 

In this set of terms and conditions, the following words and expressions have the following meanings, unless otherwise defined : 

● ‘Renter - refers to any individual or company utilising facilities of Common Ground Works Sdn Bhd for a fee. 

● ‘Common Ground’ - refers to any location currently operating under Common Ground Works Sdn Bhd.

● ‘The Fee’ - refers to the monetary cost of the indicated rental price. 

2. Meeting Room Booking Terms & Conditions A. Cancellation Policy 

Where a reservation is cancelled, the Renter is responsible for any payment in which Common Ground is liable to any third parties. 

1. Cancellation fee will not apply for any event/booking cancelled seven (7) working days before the day of the 

event. 

2. Cancellations and amendments for food and beverage orders confirmed three (3) working days before the day of booking/events will not be accepted. 

3. Food items may be subject to change without prior notice (due to availability of ingredients) and will be 

replaced with its equivalent. 

4. All cancellations must be confirmed in writing. 

B. Payment 

Full payment is required upon confirmation. Renter is liable for any additional charges relating to usage of services within Common Ground including tax, where applicable. Total amount will be deducted from your credit card or your deposit at the existing prevailing rates on the day of use. 

C. Deposit and Refunds 

- A 50% security deposit is required to be collected upon confirmation (acceptance of quotation). 

- Refund of security deposit shall be made to the Client not more than sixty (60) days after the event has ended. 

- Common Ground reserves the right to deduct from the security deposit for any payment outstanding for any services provided. Such deduction shall not be deemed to be waived for any breach arising by the Renter of this agreement. 

3. The Grounds Booking Terms & Conditions 

A. Cancellation Policy 

1. Cancellation fee will not apply for any event/booking cancelled seven (7) working days before the day of the event. 

2. Cancellations and amendments for food and beverage orders confirmed three (3) working days before the day of booking/events will not be accepted. 

3. Food items may be subject to change without prior notice (due to availability of ingredients) and will be replaced with its equivalent. 

4. All cancellations must be confirmed in writing.

B. Payment 

An Advance Payment of 50% for the usage of The Grounds must be paid at least five (5) days before the event/booking date. 

C. Deposit and Refunds 

For Advance Payment: 

1. more than 48 hours before booking – 50% refund of the Advance Payment* 

2. more than 24 hours but less than 48 hours before booking – 30% refund of the Advance Payment* 

3. less than 24 hours before session – Advance Payment will be forfeited* 

*Plus any third party costs incurred (e.g. catering, equipment rentals, videoconference test calls, etc.) 

Clients/Members are required to pay 50% or half price if event/booking is completely cancelled less than three (3) working days and full price when cancelled less than 24 hours before the day of event/booking. Where the agreement is terminated before the event has even ended, the Renter is liable for full payment of any third party fees. 

Communes or Boardrooms 

Members: Bookings can be made directly on the Ambition Engine via your Common Ground account. 

Non-members: Full payment must be made at least one (1) day before the meeting room booking date. 

Cancellation charges: 

● No charge for 4 hours onwards before meeting room booking time* 

● 50% charges for 3-4 hours before meeting room booking time* 

● 75% charges for 2-3 hours before meeting room booking time* 

● 100% charges for 0-2 hours before meeting room booking time* 

*Plus any third party costs incurred (e.g. catering, equipment hire, video conference test calls, etc.) 

4. Indemnities 

Common Ground will not be responsible for the safekeeping of any documents, marketing materials, equipment or personal belongings for the Client/Non-members. Any lost & found items left behind by the Client or their Clients will only be kept in Common Ground for up to two (2) weeks. All perishable items will be discarded directly after the event/booking ends. The Renter will be liable for any damage to the property during the period used and compensation shall be based on current prevailing estimate from contractor(s) to reinstate damage to its original condition. 

Additional Services 

Please refer to the Common Ground General Add-On Sheet for full listing and prices. Services provided may vary at Common Ground’s complete discretion and shall be provided during our normal office hours. A surcharge may apply for services provided after normal business