We strive to accommodate our customers to the best of our abilities. Please ensure that you carefully review and understand our deposit policy before confirming your venue booking. If you have any questions or require further clarification, please do not hesitate to reach out to our venue management team.
To secure your venue booking, we require a deposit of 30% of the total booking amount upon confirmation.
Invoice and Payment:
Once your venue booking is confirmed, we will issue a payment link for the deposit amount, which will be 30% of the total booking cost.
Payment mode includes VISA/ MASTERS via our given link or Paynow UEN number
Please ensure that the deposit payment is made by the specified due date to secure your booking.
Cancellation of Deposit:
If you decide to cancel your booking within 3 days of the event date, the deposit will be non-refundable.
In the event of cancellation within the specified 3 days period, the deposit will be non-refundable and cannot be reimbursed.
The non-refundable deposit will be retained by the venue as compensation for holding the booking and potential loss of business.
Rescheduling and Deposit Transfer:
If you need to reschedule your booking, and the new date is available, we can transfer the deposit to the new booking date, subject to our availability and rescheduling policies. Please inform us one week in advance to ensure a smooth transition process.
Any rescheduling requests should be made as soon as possible, and the deposit transfer will be at the discretion of our venue management team.
Our deposit policy may be subject to change for specific events, peak seasons, or promotional offers. Any modifications to the deposit policy will be clearly communicated during the booking process.