Riverside Hotel Robertson Quay | Corporate and Party Venue Singapore

My family and I stayed here for a week end of June. I would said it’s a little disappointing knowing that the hotel is undergoing renovation. It doesn’t really affect our stay, the lobby just get a little awkward being a 4 stars. The staffs are amazing, helpful the porter/concierge assisted my mum and aunts who carried heavy bags. We stayed 5 nights, and our housekeeper, Yinxia is stepping above and beyond in ensuring our room is comfy. Thanks to everyone who made our stay comfortable.

Overall great experience staying in this hotel back in April; helpful & friendly staff from check-in to -out, room was tidy & quiet, great location with easy accessibility. Some minor issues with the room access card from time to time as it may take a couple more times to scan my way in, but nothing too annoying. Staff advised some facilities were effected due to renovation works but not an issue for my wife and I as we were out and about most of the time. Looking forward to coming back here in future when renovation works are completed!

Riverside Hotel Robertson Quay Hotel is a hotel that's value for money. It's located very near Robertson Quay and Clarke Quay. If you enjoy the Riverside view at night, this is the right hotel to stay in. There are many types of restaurants for you to dine in near here. These restaurants are on the higher end due to their location being along the riverside. There's also supermarket and convenient stores at UE Square, which is just directly opposite. Tidying of room service ends at 4pm. Staff are friendly. One of the things that could be improved is that I was told to make my trip to the reception as the room service staff were no longer working when I requested another pillow at night. However, upon reaching downstairs, I was told that the pillow would be sent to my room, which was inconvenient as the only purpose of me making the trip down is to tell the receptionist that I needed another pillow. This could be communicated internally by the staff instead of making the guest walk all the way down to the counter late at night. Note that the swimming pool, gyms, and some other facilities are still under construction currently.

Good for a quick short stay, basics in place and wifi fast. Location was great, short walk to Clarke Quay and other shopping centres. Bathroom was nice and clean. The room and bedding was fair. Try to avoid rooms near the fire exit/ fireman’s lift it can get very noisy from the exhaust of some sort.

We’re giving this hotel a low review for a number of reasons, but the staff definitely ISN’T one of them. 1. The check in/out process. Upper management needs to evaluate the check in process and the amount of time it takes to check in a single guest. On our first night, we arrived at the hotel at 9pm after an 8 hour flight and all we wanted was to go to our room and rest. We sat for around 15 min and then was told the system has crashed and the staff advised us to come back later. Upon returning, it took another 15 min to be checked in. In comparison to other hotels we have stayed at in Singapore this was significantly longer, there was frequently a backlog of guests waiting in the lobby to be checked in at all times throughout the day. Which also made the wait longer the get staff assistance. 2. Facilities being CLOSED. When checking in, the staff told us the pool and gym is closed and that it was in the fine prints of booking websites. However the fine print said that facilities will be “affected by the refurbishment” not closed. Which is definitely not the same. If we had known that the pool was completely closed, we would’ve booked elsewhere. This felt like false advertising as the pool was the main reason why we booked this hotel. 3. On our last night of the stay, we couldn’t access our room. The digital lock was broken, and of course we had to wait a long time for the staff to finish checking in guests at hand before he could let us into our room. It took almost 30 min for us to get back into our room with the back and forth at 11pm at night. Later, another staff came in to try and fix the lock inside our room. When we told him that we were tired and just wanted to be left alone, as we felt uncomfortable being 2 girls in the room to use the shower whilst a male staff was inside, his response was “okay but let me keep trying for another 5 min, if I can’t fix it I will come back tomorrow”. He was aware that we were checking out in the morning but was still persistent in trying to fix it at 11:30pm at night. The next morning, we discovered there were a few rooms near us that also had broken doors. All in all, the room and other facilities were standard and what we expected, but the closing of the pool was highly disappointing and we felt misguided by the advertisement. All of that being said, the staff all treated us nicely and respectfully. We received 2 days of complimentary breakfast for the inconvenience, but felt like upper management really needs to step up their game. It’s unfair that their front facing staff to have to put up with upset clients and potential abuse. While benefitting from false advertising.